Third Party Support For Hardware
Nimsmarts Technical Services stands out as the evident choice for customers due to our proactive customer management approach and effective management of spare parts stocking and movement.
The field support team guarantees that service calls are addressed and concluded within the specified timeframe outlined in the maintenance contract.
Nimsmarts Technical Services ensures optimal support and uptime for IT infrastructure, yielding a superior Return on Investment (ROI). Our team provides warranty support for hardware and software, leveraging strategic service relationships to skillfully manage support during and after the warranty period. Recognizing the essential need for a continuously available technology environment, we offer High Availability Services (24 x 7). This ensures that critical IT equipment receives support round the clock, preventing potential productivity losses and tangible disasters. This proactive approach mitigates risks such as market share loss, customer dissatisfaction, and legal liabilities.
Annual Maintenance Contract Support and Services
Enhanced Warranty Support:
The major enhanced warranty services covers:
- Quick response time
- Speedy system fixing
- After office hours support
- Backup equipment support
- Standard (8 hours) comprehensive support
- The Standard Comprehensive support services covers
- Parts and engineer’s time
- Dedicated site engineer with car and mobile
- 4 hours’ response time
- Preventive Maintenance
- Optional backup equipment / Disaster recovery facility
- Services provided during normal working hours (8.00am - 5.00pm)
- Extended/Tailored support the support services, terms and conditions are made to suite customer’s business requirements
